29 days old


Atlanta, GA 30339
Job ID: 402478_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:
Position Purpose:
The Virtual Support Specialist is part of the Services Operations Contact Center team. The Virtual Apron Team has the ability to engage and support customers on-line, in home, and in the store virtually. The Virtual Support Specialist is responsible for providing tailored suggestions and solutions through consultative selling that inspire our customers. The Virtual Support Specialist is responsible for creating, maintaining and improving customer relationships while interacting with associates and customers on a daily basis during sales and product inquiry transactions. This role is responsible for qualifying new customers with the desire to customize products by creating new leads and warm transferring to a Virtual Design Specialist. The Virtual Support Specialist will also assist customers with the following: leverage the online configurator tool, general inquires, order status, following up with vendors and stores on customer projects, making outbound calls to follow up on online request and in-store leads, obtaining payment.

Major Tasks, Responsibilities & Key Accountabilities:
40% Customer Service - Facilitating inbound calls, qualifying customers, warm transferring to the appropriate teams, Online Configurator Tool assistance

10% Other - Job duties as assigned by the manager

30% Sell - Drive sales through consultative selling, contribute to personal and team sales goals while engaging customers in a professional manner via phone and/or online. Follow up on open door measure/quotes for online and instore leads

20% Support - Follow-up with vendors and stores on customer projects to help expedite and communicate timelines

Nature and Scope:
This position typically reports to Virtual Supervisor or Manager

This position has 0 direct reports

Environmental Job Requirements:
1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:


Posted: 2022-04-25 Expires: 2022-06-23

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Home Depot, Inc.
Atlanta, GA 30339

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