1+ months

Vendor Compliance Specialist - Caroline Flemings

Atlanta, GA 30339
JobTitle: Vendor Compliance Specialist - Caroline Flemings
Job ID: 401834_en-us
Salary Range: 0.0- 0.0
Job Category: Logistics/Supply Chain/Import
Employment type: Full Time

Position Description:
POSITION PURPOSE
The primary purpose of the Vendor Compliance Specialist is to support vendors and internal Home Depot teams with issues relating to the vendor compliance programs. The specialist is responsible for the quality of support provided by the Level 1 team (offshore) and ensuring all Level 2 items are addressed completely and timely. The specialist must be able to quickly identify and address training gaps (internally and externally) through quality audits and identification of trends. The incumbent is expected to document and train the Level 1 team on previous Level 2 topics when the issues and resolutions are determined to be repeatable (pattern has been established). The specialist is also the primary contact for internal Home Depot teams concerning vendor compliance issues; expected to research, diagnose and escalate the appropriate resolutions.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
  • 55%-Research & address escalated items & Level 2 issues completely & timely. Escalate defect fix or enhancement needs as they are identified. 
  • 15%-Ensure the offshore support team is responding to supplier issues received via the supplier hotline, chats, & tickets timely, completely, correctly, & professionally. Identify & address training gaps. 
  • 15%-Provide New or Refresher training as needed to offshore or onshore users. Educate internal Home Depot users on the vendor compliance programs. Primary contact for internal Home Depot teams concerning vendor compliance issues. 
  • 15%-Ability to author clear, concise training materials for internal & external users. Identify & document level 2 items that will enable the transition of responsibility to Level 1 Support. Provide feedback for supplier notifications to mitigate supplier issues.NATURE AND SCOPE
    This position reports to Manager Logistics or Sr Manager Logistics
    This position has no Direct Reports

    ENVIRONMENTAL JOB REQUIREMENTS
    Environment:
    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

    Travel:
    Typically requires overnight travel less than 10% of the time.

    Additional Environmental Job Requirements:

Categories

Posted: 2022-04-15 Expires: 2022-06-15

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Vendor Compliance Specialist - Caroline Flemings

Home Depot, Inc.
Atlanta, GA 30339

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