2 days old

User Researcher - Online Experience (130360)

Home Depot, Inc.
Atlanta, GA
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User Researcher - Online Experience - Atlanta GA 30308 Skip Navigation
Job Details

User Researcher - Online Experience (130360)

GA - Atlanta

  • Date Posted: Jun 4, 2019
  • Company: The Home Depot
  • Travel: None
  • Functional Area: E-Commerce
  • Position Type: Full-Time
  • Relocation Provided: No

Position Description:

Who We Are

At HomeDepot.com, our award-winning e-Commerce team is blazing a trail of retail shopping innovation by leveraging cutting-edge technology with our 2,200+ store locations and a relentless focus on customer service. We have been named one of the world's most innovative companies, and we are on a mission to provide the best interconnected shopping experience to our consumers. To do so, we need more dreamers, innovators, and big thinkers passionate about re-imagining the future of retail.

Interested in making history with us? If so, apply today to experience what it’s like to be a part of our HomeDepot.com team. Who knows? Your next big idea may just change the future of retail!

What We Are Looking For

You are a passionate User Researcher, with the required training and experience conducting rigorous research across retail channels. You are adept at field- and lab-based human studies. You have worked in a research field and have examples of projects that have benefited from your results. You drive innovation by championing actionable user insights.

If this sounds like you, we are looking for a resourceful, creative User Researcher to join our team, focusing on our innovative customer facing digital experiences. The User Researcher will collaborate with UX designers, product and engineering partners in conducting user research. Through deeply understanding our customers, you will identify user needs, enhance product usability, and provide our team avenues of innovation to delight our customers. Our researchers own their projects from conception and execution to analysis and presentation. To be successful in this role, you will need the ability to engage with customers, to moderate studies neutrally, and to communicate clear and actionable research findings. You will need to effectively manage ambiguity, leading large groups of designers, product managers and engineering partners toward a common goal. You will need to be a storyteller, to give life to customer data.

What You’ll Do

  • 45% - Delivery and Execution: Conduct unbiased interviews and usability sessions with customers, analyze resulting data, and create actionable deliverables so that the design, product and engineering partners are able to move forward with a clear path, knowing that they are solving customer needs. Present those findings in a succinct and engaging way to all of the project team, including designers, content strategists, and product managers and engineering partners.
  • 45%—Planning and Preparation: Create screeners to recruit target users for feedback sessions or usability studies, maintain a database/record of past and prospective participants and study design. Create moderator guide, design survey, and use online tools to create and launch research studies. 
  • 10%—People and Collaboration: Work with design, product and engineering partners to develop strategic research plans. Transform product and UX stakeholder needs into research objectives. Given project constraints, match objectives with the appropriate scope (generative or tactical) and methodologies.

Knowledge, Skills, Abilities and Competencies

  • Experience with a variety of research methods and frameworks including but not limited to: contextual Inquiry, ethnography, empathy mapping, brainstorming, Jobs-to-Be-Done, personas, journey maps, card sorting, surveys, storytelling, moderated usability testing, and unmoderated usability testing. Eye tracking and stats are a bonus.
  • Multichannel e-commerce experience and familiarity with testing across channels (mobile, desktop, and in-person retail).
  • Strong communication, presentation, organization, time management, and interpersonal skills
  • Proven ability to work in fast-paced environment with shifting priorities while managing tactical deliverables and meeting deadlines
  • Desire to learn and grow skill set


Experience & Education Required

  • Bachelor’s degree in HCI or related field

 Preferred Qualifications

  • Master’s degree in HCI or related field
  • Preferred 1-3 years’ experience in user research, survey/customer feedback strategy, or other related disciplines (e-commerce experience preferred)
  • End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)

Nature and Scope of the Position

Position reports to the Manager, User Research for homedepot.com

Environmental Job Requirements

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications Must be eighteen years of age or older. Must pass the Drug Test.
Must pass Background Check.
Must pass pre-employment test if applicable.

Physical Job Requirements

Most of the time is spent sitting in a comfortable position with frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Typically requires overnight travel less than 10% of the time.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Posted: 2019-08-15 Expires: 2019-09-14

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User Researcher - Online Experience (130360)

Home Depot, Inc.
Atlanta, GA

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