9 hours

The Home Depot PRO - Customer Master Specialist (132691)

Home Depot, Inc.
Fairfield, IA
  • Job Code
    340222
The Home Depot PRO - Customer Master Specialist - Fairfield IA 52556 Skip Navigation
Job Details

The Home Depot PRO - Customer Master Specialist (132691)

IA - Fairfield

  • Date Posted: Sep 7, 2019
  • Company: The Home Depot Pro
  • Travel: 0-10%
  • Functional Area: Risk Management
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:

POSITION PURPOSE
The Customer Master Specialist position encompasses various functions. The associate demonstrates a sense of urgency and good judgment to protect the company's accounts receivable assets while following established guidelines. The position's purpose is also to meet service level agreements for assigned workloads, and to identify risks and red flags, while providing excellent customer service and supporting the sales function. This position is based out of the Fairfield, IA location.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • 85%- Performs tasks as assigned by leadership based on company standards, which includes one or more of the following: Verbal and written communication with internal/external customers, collections, credit analysis, order release, cash application, billing, dispute resolution, data entry, account maintenance or administration. 
  • 15%- Performs follow-ups, escalates issues as necessary, identifies and recommends areas for improvement, effectively organizes tasks or workloads, and/or any other tasks assigned by management


NATURE AND SCOPE
This position reports to the AR Supervisor or Manager. 
This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
ENVIRONMENT: 
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
TRAVEL: 
Typically requires overnight travel less than 10% of the time.


ESSENTIAL SKILLS:

MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
EDUCATION REQUIRED:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE: 2 years
PHYSICAL REQUIREMENTS:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
ADDITIONAL QUALIFICATIONS:

  • Previous experience in credit, collections, cash application, and/or customer service
  • Proficient in Microsoft Outlook and Excel, and web-based applications

PREFERRED QUALIFICATIONS:

  • TBD based on specific position requirements
  • Comprehension of accounting concepts such as: debits/credits, account reconciliation, collections efforts, credit line establishment, cash application etc
  • Proficiency with systems: Unisys (ISS), RS6000 (ERP), Get Paid or related collections software, Billtrust, FIS/Sungard products, SAP
  • Must be able to work flexible schedules including evenings and weeks as business needs dictate
  • Bilingual skills a plus

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

  • Excellent written and verbal communication skills
  • Ability to work independently
  • Developed negotiation skills
  • Ability to influence others
  • Time management skills
  • Quickly identify and solve problems
  • Ability to diffuse escalated customer conversations
  • Able to multi-task effectively
  • Learns and retains new concepts quickly


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Posted: 2019-09-19 Expires: 2019-10-19

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The Home Depot PRO - Customer Master Specialist (132691)

Home Depot, Inc.
Fairfield, IA

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