2 days old

The Home Depot PRO -Customer Financial Services Training Lead (132967)

Home Depot, Inc.
Jacksonville, FL
  • Job Code
    340201
The Home Depot PRO -Customer Financial Services Training Lead - Jacksonville FL 32205 Skip Navigation
Job Details

The Home Depot PRO -Customer Financial Services Training Lead (132967)

FL - Jacksonville

  • Date Posted: Sep 7, 2019
  • Company: The Home Depot Pro
  • Travel: 0-25%
  • Functional Area: Risk Management
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:

POSITION PURPOSE
This role will research, design, develop, and facilitate training courses, job aids, and reference manuals to meet the developmental objectives of the various audiences within Customer Financial Services (CFS). The associate in this role will also work with Leadership to help drive process improvements, standards, methods, tools, and competencies across the CFS Team.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • 30% Participate in the planning, conducting, and reviewing of any training within CFS and help to assess training effectiveness through observation and quantitative analysis. Some training to occur in a Virtual environment. 
  • 30% Create comprehensive New Employee/On-boarding training modules and SOP’s.  Look at new approaches in Adult learning, with an emphasis on increasing our retention of trained associates, while enhancing their career with the Home Depot. 
  • 15% Conduct and review training needs analysis to determine the impact of changing training needs for both development and delivery. 
  • 15% Work with associates to determine individual training needs. 
  • 10% Effectively partner with other resources within THD and Home Depot Pro to leverage existing learning material.

NATURE AND SCOPE
Typically reports to Manager or Director of Department. 
This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
ENVIRONMENT: 
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
TRAVEL: 
Typically requires overnight travel less than 10% of the time.


ESSENTIAL SKILLS:

MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

EDUCATION REQUIRED:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE: 2 years
PHYSCIAL REQUIREMENTS:
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).


PREFERRED QUALIFICATIONS:

  • Bachelor's degree preferred 
  • Intermediate experience with Instructional Design 
  • Experience developing training materials 
  • Facilitation skills to effectively train CFS associates 
  • Strong knowledge of The Home Depot organization and operations
  • Customer Service/Retention and Call Center (Credit and Collections) 
  • Understanding of adult learning principles


KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

  • Project management skills to coordinate multiple tasks 
  • Analytical skills sufficient to identify learning issues or deficiencies 
  • Excellent oral and written communication skills 
  • Excellent Time Management skills
  • Detail Oriented 
  • Strong use of MS Office, Visio and other software tools 
  • Conflict Resolution/Management skills 
  • Negotiation/Influencing skills 
  • Experience working with a collaborative cross functional team 
  • Supervisory skills


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Posted: 2019-09-12 Expires: 2019-10-12

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The Home Depot PRO -Customer Financial Services Training Lead (132967)

Home Depot, Inc.
Jacksonville, FL

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