2 days old

Techshed Business Operations Analyst (131495)

Home Depot, Inc.
San Mateo, CA
  • Job Code
    336641
Techshed Business Operations Analyst - San Mateo CA 94404 Skip Navigation
Job Details

Techshed Business Operations Analyst (131495)

CA - San Mateo

  • Date Posted: Jul 16, 2019
  • Company: The Home Depot
  • Travel: None
  • Functional Area: Services
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
Responsible for evaluating overall Voice of the Customers initiatives. Own Customer Insights and drive customer satisfaction and operational excellence by identifying opportunities to improve the customer experience. Work with difference departments and stakeholders to identify opportunities to improve a process, products and/or any customer interactions. To do this, they create, identify, distinguish and analyze multiple components of a process/problem and then make recommendations for improvement. Participate in driving operations processes for specific areas of responsibilities and complete project tasks as assigned by manager.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

30%- Use strategic thinking to see the big picture, determine the problem and understand fundamental parts of the problem.
30%- Prepare and deliver insights and recommendations based on analyses using SQL, Excel, Access.
20%- Interpret data based on specific knowledge of statistics and procedures used.
20%- Provide data to all Directors to support decision-making. Provide input on forecast based on knowledge of product and technology.

NATURE AND SCOPE

This position reports to an Associate Manager or Operations Manager.
This position has no direct reports.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:
3 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
Experience making business recommendations to leadership.
Project management and process documentation experience a plus.

Knowledge, Skills, Abilities and Competencies:
SQL or relational database experience
Advanced Excel skills
Ability to effectively communicate with multiple levels of management.
Voice of Customer (VOC) Insights experience 
Ability to make logical relationships between data sets to describe business activities.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Posted: 2019-08-15 Expires: 2019-09-14

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Techshed Business Operations Analyst (131495)

Home Depot, Inc.
San Mateo, CA

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