1+ months

Supply Chain Support Coordinator - Caroline Fleming

Atlanta, GA 30339
JobTitle: Supply Chain Support Coordinator - Caroline Fleming
Job ID: 401909_en-us
Salary Range: 0.0- 0.0
Job Category: Logistics/Supply Chain/Import
Employment type: Full Time

Position Description:
Position Purpose:
Deliver high quality, timely, customer service to Home Depot associates and stores by providing them with a SINGLE POINT OF CONTACT for Supply Chain related issues.

Major Tasks, Responsibilities & Key Accountabilities:
  • 40%-Respond to inbound communications via telephone, e-mail and other related tools. Provide excellent customer service via active listening and professional communication, and identifying root cause of customer issues.
  • 30%-Work closely with stores and field leadership to resolve concerns regarding replenishment requests, inventory levels, and other supply chain related issues. Takes ownership of customer questions and provides complete end-to-end issue resolution.
  • Provide follow-up communication to the customer regarding the resolution
  • 30%-Partner with merchandising, DC's, IPR, and transportation teams to resolve problems. Interact with Home Depot suppliers and cross functionally partner with merchandising, DC's to help ensure timely receipt of store purchase orders.
    Nature and Scope:
    Position reports to Supply Chain Support Supervisor/Manager
    No direct reports

    Environmental Job Requirements:
    Environment:
    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
    Travel:
    Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2022-04-18 Expires: 2022-06-16

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Supply Chain Support Coordinator - Caroline Fleming

Home Depot, Inc.
Atlanta, GA 30339

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