POSITION PURPOSE

As a Staff Site Reliability Engineer you will be responsible for building and supporting the platform/application infrastructure of one of the largest eCommerce sites in the world. This will require you to maintain high site uptime/availability while embracing rapid change and growth using a strong devops mindset of continuous delivery and site automation. This role requires deep technical knowledge, adaptability, hands on execution, and a ruthless drive towards higher levels of availability and resiliency. In this role

 You will have a maniacal focus on site uptime

Engineer application infrastructure that is reliable, efficient, and maintainable

Partner closely with software engineering teams using a strong devops mindset

Constantly improve operational processes and efficiency

Automate, Automate, Automate!!!

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
70% - Delivery & Execution:

Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions

Documents, reviews and ensures that all quality and change control standards are met

Writes custom code or scripts to automate infrastructure, monitoring services, and test cases

Writes custom code or scripts to do \"destructive testing\" to ensure adequate resiliency in production

Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively

Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment

Identifies product enhancements (client-facing or technical) to create a better experience for the end users

Identifies unsecured code areas and implements fixes as they are discovered with or without tooling

Contributes to foundational code elements that can be reused many times by a product

Contributes to meaningful architecture diagrams and other documentation needed for security reviews or other interested parties

Defines Service Level Objectives for product(s) to constantly measure their reliability in production and help prioritize backlog work

20% - Support & Enablement:

Fields questions from other product teams or support teams

Monitors tools and participates in conversations to encourage collaboration across product teams

Provides application support for software running in production

Proactively monitors production Service Level Objectives for product(s)

Proactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processing

Triages high priority issues and outages as they arise

10% - Learning:

Participates in and leads learning activities around modern software design and development core practices (communities of practice)

Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations

Attends conferences and learns how to apply new technologies where appropriate

NATURE AND SCOPE Typically reports to the Software Engineer Manager or Sr. Manager.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:  Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:  Typically requires overnight travel less than 10% of the time.