10 days old

Sr. Manager, Category Experience (Remote)

Virtual, USA 00000 Work Remotely
JobTitle: Sr. Manager, Category Experience (Remote)
Job ID: 407560_en-us
Salary Range: 0.0- 0.0
Job Category: E-Commerce
Employment type: Full Time

Position Description:
Position Purpose:
The Sr. Manager, Category Experience leads a team that works closely with the Pro Organization as well as Online and Core Merchants to understand both Customer and Category strategic objectives and bring to life a site experience at the intersection of the two. This leader helps formulate the approach to analyze customer behaviors, growth opportunities, and experience performance to make data-driven prioritization decisions on the most valuable content and critical actions necessary to improve to the Pro customer’s interconnected purchase journey. Ultimately these improvements will drive conversion, engagement, satisfaction, and loyalty. This role is an opportunity to be at the leading edge of truly interconnected retail leadership, while further building skills and relationships across merchandising and ecommerce.

Major Tasks, Responsibilities & Key Accountabilities:
  • 40% Manage and mentor a top-performing team.
  • 20% Leverage customer information (external data, internal research, site behaviors, post transaction data) to identify the most significant opportunities to improve the customer experience across categories.
  • 20% Develop strategies in creating differentiated multi-channel and website shopping experiences for key customer segments, leveraging a deep understanding of key customer needs, including decisions that improve product page views and conversion rates (both online and in-store) and overall customer satisfaction.
  • 10% Lead team to optimize customer experience merchandising, taxonomy , purchase path (search and navigation), data content, SEO and post transaction results.
  • 5% Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends.
  • 5% Lead targeted online/interconnected initiatives that address customer gaps to insure they come in on-time and in-scope.
    Nature and Scope:
    Position reports to Director, Category Experience
    5-7 Direct Reports

    Environmental Job Requirements:
    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
    Typically requires overnight travel less than 10% of the time.


Posted: 2022-06-16 Expires: 2022-07-16

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Sr. Manager, Category Experience (Remote)

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