7 days old

Sr. Field Service Professional - Baltimore MD

Middle River, MD 21220
JobTitle: Sr. Field Service Professional - Baltimore MD
Job ID: 364624_en-us
Salary Range: null- null
Job Category: Technician
Employment type: Full Time

Position Description:

MUST RESIDE WITHIN 20 MILES OF TARGET CITY

POSITION SCHEDULE:  TUESDAY - SATURDAY - 7:00 am -3:30 pm

Home Depot Equipment Services (HDES) is comprised of over 300 talented and highly trained professional technicians to deliver comprehensive management of commercial equipment including installation, repair, preventative maintenance, and parts management. We are dedicated to investing in advanced technology and the continued training of Support and Field Service Professional teams with the singular goal of optimizing the efficiency, safety and productive life span of our customers’ mechanical assets. We are an industry leader with a nationwide footprint in 15 regions across the United States, Canada and Puerto Rico.


POSITION PURPOSE:

As a Sr. Field Service Professional (Sr. FSP) you will maintain a variety of light industrial equipment found in retail locations and manufacturing facilities, such as paint shakers, carpet carousels, checkout stand, blind cutting machines, shopping carts, and lifts. You will also coach and mentor junior level FSPs and Maintenance Service Professionals (MSPs). This position requires being a self-starter, being eager to “hit the road\" and derive great satisfaction in getting customers' equipment up and running. You will generally provide maintenance and repairs in various locations within a 1.5 hour radius of your home. The hours for this position are based on customers' maintenance needs and will vary.

 

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

  • Coaching and mentoring less experienced FSPs, including troubleshooting their escalated service calls
  • Be customer-focused, strive to delight the customer
  • Be available and accessible by phone and tablet daily as required
  • Maintain, troubleshoot, and service light industrial equipment both mechanically and electrically
  • Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly
  • Test each system after service/repair is complete to ensure the system is functioning properly
  • Perform proper inspection of customer system to prevent future issues
  • Explain each service and repair performed to customers
  • Use sound judgment to deal with and eliminate safety related issues
  • Provide detailed and clear service reports, turning them in daily
  • Read mechanical, hydraulic, pneumatic and electrical schematics as required
  • Use computer / tablet applications for word processing, modify Excel spreadsheets, inventory control, and reporting
  • Provide daily reports and communicate regularly with Store Managers, District Managers and home office personnel
  • Make phone calls and process paperwork in accordance with CPES policies and proceduresNATURE AND SCOPE
    This position reports to the Regional Services Equipment Manager 
    This position has no direct reports.

    ENVIRONMENTAL JOB REQUIREMENTS
    Environment:
    Working conditions may include working indoors and outdoors in cold, hot and damp areas.

    Travel: 
    Typically requires overnight travel less than 5% of the time. 

    Additional Environmental Job Requirements:

     

Categories

Posted: 2020-11-16 Expires: 2020-12-16

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Sr. Field Service Professional - Baltimore MD

Home Depot, Inc.
Middle River, MD 21220

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