9 hours

Sr. Analyst, Pro Customer Experience (133809)

Home Depot, Inc.
Atlanta, GA
  • Job Code
Sr. Analyst, Pro Customer Experience - Atlanta GA 30308 Skip Navigation
Job Details

Sr. Analyst, Pro Customer Experience (133809)

GA - Atlanta

  • Date Posted: Sep 25, 2019
  • Company: The Home Depot
  • Travel: 25-50%
  • Functional Area: Services
  • Position Type: Full-Time
  • Relocation Provided: No

Position Description:
The Sr. Analyst - Pro Customer Experience is part of the Home Depot team that drives the Pro Online Customer Experience.  The Sr. Analyst is the key business partner for our field associates and sales team.  Key responsibilities include but are not limited to internal communication on the Pro digital initiatives, understanding customer needs/requirements and providing analysis, insights and recommendations to solve complex business problems.  The Sr. Analyst will take the lead in presentations to Field and Sales Leadership teams for their assigned division. A successful Senior Customer Execution Business Analyst will possess and demonstrate strong leadership skills, analytical ability, and communication


20%-Lead Project Teams of Analysts and other associates. 
20%-Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization. 
20%-Produce documents for teams and leadership to review and utilize. 
20%-Deliver presentations to teams and executive leaders and sponsors. 
20%-Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.


This position reports to Sr Manager or Manager Customer Execution 
This position has no direct reports


Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires travel 50% of the time.

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 
3 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
A Master's Degree is preferred. (5 years of work experience is preferred)
Experience working with Field Partners

Knowledge, Skills, Abilities and Competencies:

  • Experience leading high performing teams Consulting management and/or project management.
  • Strong quantitative skills such as statistics and data analysis.
  • Problem solving Strong Operations, Retail and/or field knowledge.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Posted: 2019-10-13 Expires: 2019-11-12

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Sr. Analyst, Pro Customer Experience (133809)

Home Depot, Inc.
Atlanta, GA

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