Position Description:
POSITION PURPOSE
The Software Engineer Principal is responsible for joining a product team and contributing to the software design, software development, and overall product lifecycle for a product that our users love. The engineering process is highly collaborative. In addition to pairing, Software Engineer Principals field questions from other product teams and encourage cross-team collaboration. They also play an active role working with 3rd party vendors as well as the open-source community.
Software Engineer Principals create foundational code elements that can be reused as well as architectural diagrams and other product-related documentation. They also define service level objectives for products. In addition, Software Engineer Principals may be involved in product configuration, performance tuning and testing as well as production monitoring.
As a Software Engineer Principal, you will be an extremely knowledgeable Engineer on the product team and are expected to build and grow the skillsets of the more junior engineers. There is also an expectation that the Software Engineer Principal will demonstrate expertise around modern software design and development.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
70% - Delivery & Execution

• Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
• Writes custom code or scripts to do \"destructive testing\" to ensure adequate resiliency in production
• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
• Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment
• Identifies product enhancements (client-facing or technical) to create a better experience for the end users
• Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
• Identifies, implements, and shares technical solutions that can be used across the organization
• Creates and architects foundational code elements that can be reused many times by a product
• Creates meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
• Defines Service Level Objectives for product to constantly measure their reliability in production and help prioritize backlog work

  20% - Support & Enablement:

  • Fields questions from other product teams or support teams
  • Monitors tools and participates in conversations to encourage collaboration across product teams
  • Provides application support for software running in production
  • Proactively monitors production Service Level Objectives for products
  • Works with vendors and the open-source community to help identify and implement feature enhancements in software products
  • Works with other product teams to create API specifications and contracts for shared data
  • Proactively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, and message processing
  • Triages high priority issues and outages as they arise

    10% - Learning:

    • Participates in and leads learning activities around modern software design and development core practices (communities of practice)
    • Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
    • Attends conferences and learns how to apply new technologies where appropriateNATURE AND SCOPE
      Typically reports to the Software Engineer Manager or Sr. Manager, Technology Director or Sr. Director.
      
      ENVIRONMENTAL JOB REQUIREMENTS
      Environment:
      Located in a comfortable indoor area.
      
      Travel:
      Typically requires overnight travel less than 10% of the time.