24 days old

Services Workforce Coordinator

Atlanta, GA 30308
JobTitle: Services Workforce Coordinator
Job ID: 361844_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:
POSITION PURPOSE
The incumbent is responsible for supporting the Workforce Management process in the Customer Contact Center through the collection of exception information, entering of this information into the Kronos & Workforce Management system, and recordkeeping/file retention of all related documentation. Additionally this position supports the Contact Center management team by providing daily workforce capacity data and information as necessary.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
20%-Enters Associate schedule exceptions into the Workforce management system to aide in the proper management and evaluation of contact center call handling resources
15%-Also enters exception data into Kronos to document time off, missed punches, or other time clock exceptions for Contact Center associates.
15%-Runs reports from Kronos & Workforce Management system as needed to support the Contact Center.
20%-Maintains records and files to support Kronos & Workforce management entries.
15%-Provides real time feed back to Contact Center management with regard to individual associate scheduling information
15%-Administers all Schedule and Shift Changes within the Customer Contact Center. Administers all Schedule and Shift Changes within the Customer Contact Center

NATURE AND SCOPE
Position Reports to Senior Manager Sales and Service Center
Number of Direct Reports: 0

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable

Travel:
Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-10-02 Expires: 2020-11-01

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Services Workforce Coordinator

Home Depot, Inc.
Atlanta, GA 30308

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast