24 days old

Services Workforce Analyst

Atlanta, GA 30308
JobTitle: Services Workforce Analyst
Job ID: 363515_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:

Position Purpose:
This position will be responsible for the analysis and forecasting of design consultant utilization and capacity, as well as factors impacting both. Strong analytical skills and the ability to work independently are essential for this function. The analyst makes decisions based upon the data collected, and reports the impact of such decisions. Needs to be proactive in determining long and short term staffing needs and the allocation of those resources to achieve business service levels.

Major Tasks, Responsibilities & Key Accountabilities:
30%-Creates, updates and maintains databases to ensure inventory and ordering levels. This is accomplished by analyzing past trends, forecasting future volumes, and creating a plan to allocate resources to maintain business service levels.
20%-Analyze and determine best time to conduct off-line activities while maintaining service/productions levels. 10%-Attends staff planning meetings, facilitates daily meetings to discuss results for previous day and plans for current and future days. Documents and recommends improvements of workforce management processes.
10%-Designs schedules for the shift bidding or mini bid process, ensuring the schedules match the arrival of calls or non phone work queues. Update associate preferences in Blue Pumpkin to ensure schedules are generated. 20%-Generate and release associate schedules and participates in the creation and implementation of new scheduling strategies. Provides detailed analysis and recommendations for staffing levels during special events, such as holidays
10%-Develops skilling strategies to meet the call arrival patterns and creates minimal variance in associate occupancy (workload) rates

Nature and Scope: This position reports to Workforce Manager. This position has no direct reports

Environmental Job Requirements:
Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel: Typically requires overnight travel less than 10% of the time.

    
 

Categories

Posted: 2020-10-30 Expires: 2020-11-29

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Services Workforce Analyst

Home Depot, Inc.
Atlanta, GA 30308

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