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1+ months
JobTitle: Services Workforce Administrator (Virtual)
Job ID: 401330_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time
Position Description:
Position Purpose:
The incumbent is responsible for supporting the Workforce Management process in the Customer Contact Center through the collection of exception information, entering of this information into the Kronos & Workforce Management system, and recordkeeping/file retention of all related documentation. Additionally this position supports the Contact Center management team by providing daily workforce capacity data and information as necessary.
Major Tasks, Responsibilities & Key Accountabilities:
Enters Associate schedule exceptions into the Workforce management system to aide in the proper management and evaluation of contact center call handling resources. Also enters exception data into Kronos to document time off, missed punches, or other time clock exceptions for Contact Center associates.
Runs reports from Kronos & Workforce Management system as needed to support the Contact Center.
Maintains records and files to support Kronos & Workforce management entries. Provides real time feed back to Contact Center management with regard to individual associate scheduling informaiton
Administors all Schedule and Shift Changes within the Customer Contact Center
Nature and Scope:
Typically reports to Workforce Manager.
This position has no direct reports.
Job ID: 401330_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time
Position Description:
Position Purpose:
The incumbent is responsible for supporting the Workforce Management process in the Customer Contact Center through the collection of exception information, entering of this information into the Kronos & Workforce Management system, and recordkeeping/file retention of all related documentation. Additionally this position supports the Contact Center management team by providing daily workforce capacity data and information as necessary.
Major Tasks, Responsibilities & Key Accountabilities:
Enters Associate schedule exceptions into the Workforce management system to aide in the proper management and evaluation of contact center call handling resources. Also enters exception data into Kronos to document time off, missed punches, or other time clock exceptions for Contact Center associates.
Runs reports from Kronos & Workforce Management system as needed to support the Contact Center.
Maintains records and files to support Kronos & Workforce management entries. Provides real time feed back to Contact Center management with regard to individual associate scheduling informaiton
Administors all Schedule and Shift Changes within the Customer Contact Center
Nature and Scope:
Typically reports to Workforce Manager.
This position has no direct reports.
Categories
Posted: 2022-04-11 Expires: 2022-06-09
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