9 hours

Services Operations Business Analyst (132845)

Home Depot, Inc.
Atlanta, GA
  • Job Code
    339398
Services Operations Business Analyst - Atlanta GA 30308 Skip Navigation
Job Details

Services Operations Business Analyst (132845)

GA - Atlanta

  • Date Posted: Aug 24, 2019
  • Company: Home Services
  • Travel: None
  • Functional Area: Customer Service
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
Identify, distinguish and analyze multiple components of a problem and then make conclusions using high-level quantitative skills to help drive projects and bring value to the Home Depot through store operations. Participate in driving operations processes for specific areas of responsibilities and complete project tasks as assigned by managers. Ability to use strategic thinking to see the big picture,
determine the problem and understand fundamental parts of the problem; provide input on strategy based on knowledge of industry and technology trends . Execute day to day processes and tasks related to core operations projects and process improvements, including direct customer contact and issue resolution. Communicate issues and roadblocks related to their areas of responsibility.
Prepare and deliver insights and recommendations based on analyses. Provide customers with specialized information from a variety of resources. Facilitate workout problem-solving sessions with multiple groups of people.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

20%-Review sales/financial analyses (what sold/did not sell; determine which categories have potential to move upward; cost/benefit analysis; data process modeling/analysis of problems, regression analysis).
15%-Identify trends in consumer lifestyle and technology; conduct customer focus groups and analyze/synthesize findings. Scan business/industry trends; scan competitive landscape; analyze consumer data.
25%-Interpret data based on specific knowledge of statistics and procedures used. Provide data to all Directors to support decision making. Provide input on forecast based on knowledge of product and technology.
20%-Provide input on strategy based on knowledge of industry and technology trends. Provide customers with specialized information from a variety of resources. Facilitate workout problem-solving sessions with multiple groups of people.
20%-Synthesize findings and derive conclusions from analyses and make oral/written recommendations to upper management. Execute tasks related to core operations projects and/or process improvements. Execute day to day processes
related to their areas of responsibility. Communicate issues and roadblocks related to respective area.

NATURE AND SCOPE

This position reports to Manager
This position has no Direct Reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:
3 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
3+ years experience with analytical and data mining tools such as Tableo.
2+ years experience in Business Operations, Retail and/or Call Center.

Knowledge, Skills, Abilities and Competencies:
Leverage Partnerships
Teamwork Adaptability
Problem Solving
Strong quantitative skills such as statistics and data analysis.
Self-Development


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Categories

Posted: 2019-10-13 Expires: 2019-11-12

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Services Operations Business Analyst (132845)

Home Depot, Inc.
Atlanta, GA

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