1+ months

SERVICES MANAGER OPERATIONS PROCESS

Atlanta, GA 30308
JobTitle: SERVICES MANAGER OPERATIONS PROCESS
Job ID: 355209_en-us
Salary Range: 0.0- 0.0
Job Category: Services
Employment type: Full Time

Position Description:
POSITION PURPOSE
Establish a process to analyze our providers on a regular basis to address performance, capacity, compliance, and other provider management issues. To accomplish this goal, the role must maintain sales/quality/operational metric targets, define the analysis to identify opportunities, create a consolidated view across all provider management channels, and facilitate action by working with the Field and Merchant partners.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
25%- Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field
20%- Develop and implement changes that improve overall Services operations processes that are likely to add value; Manage/drive core Services operations projects and/or process improvements
20%- Manage day to day processes related to areas of responsibility; Create and maintain project work plans
15%- Manage issues and roadblocks that arise related to area of responsibility; Respond proactively to unanticipated field needs arising out of a variety of inputs; Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement
10%- Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot; prepare and deliver high-level insights and recommendations based on multiple analysis of industry/ business, competitive landscape, consumer data for area of expertise
10%- Provide guidance and training specific to area of expertise; Assist in collaborating findings from data and making verbal/written recommendations; Demonstrate proficiency/understanding of specific processes; Maintain knowledge base regarding specific operations and processes within Services operations

NATURE AND SCOPE
This position reports to the Director of Services Operations
This position has 0-5 direct reports.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-07-31 Expires: 2020-09-30

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SERVICES MANAGER OPERATIONS PROCESS

Home Depot, Inc.
Atlanta, GA 30308

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