1+ months

Services Field Workforce Administrator

Atlanta, GA 30308
JobTitle: Services Field Workforce Administrator
Job ID: 359585_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:
The Services Field Workforce Administrator is responsible for creating and maintaining accurate schedules for assigned line(s) of business. The incumbent will serve on a team of associates responsible for maintaining in-progress attendance detail, assessing risk associated with schedule change requests, communicating risk to managers if needed, and updating systems of record (Verint Impact 360, Kronos, Salesforce, NICE) accordingly. Assigned responsibilities may include providing administrative support for Services Workforce Management leaders and others as necessary. Supported business units operate through in-store customer interactions, written communication channels (SMS, e-mail, etc.), case management, and field-based appointment work. Frequent coordination with peers and leaders in other Workforce Management roles and Operations will be necessary. A successful Services Workforce Administrator will be able to shift focus on the fly, remember to perform tasks without being prompted, and meet regular deadlines.

40%- Account for and update schedule exceptions in Verint Impact 360, NICE, or Salesforce including late arrivals, absenteeism, leaves of absence, early departures, special events, etc. Update associate timecards in Kronos as appropriate.
30%- Maintain headcount and hierarchy details for assigned line(s) of business, including associate movement and/or status, and updating systems of record as appropriate.
10%- Process requests for reporting to include absenteeism, leave of absence detail, worked/paid hours, or similar.
10%- Complete administrative support work as requested to include meeting scheduling and calendar management.
10%- Conduct regular validation/synchronization work between systems and departments to include Verint Impact 360, Kronos, NICE, Salesforce, separate reports and databases, and Human Resources partners.

Reports to the Field Workforce Management Supervisor

Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Posted: 2020-08-26 Expires: 2020-10-24

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Services Field Workforce Administrator

Home Depot, Inc.
Atlanta, GA 30308

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