1+ months

Services Contact Center Sales Associate

Atlanta, GA 30308
JobTitle: Services Contact Center Sales Associate
Job ID: 347615_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:
POSITION PURPOSE
Generate sales for Service Agreements and completes follow-up on sit no sale opportunities across multiple geographic areas. Interacts with customers, service providers and Home Depot Associates. Delivers and maintains a high level of customer service to be proactive and ensure a problem free ordering process and appointment setting. Calls customers throughout the process (i.e, before sale and after the sales process to close on Service Agreements and set new and recovery sales appointments). Responsible for processing sales orders and setting appointments in the most cost effective manner for the Home Depot ensuring the appropriate pricing and processes are followed while logging all information and taking care of the customer. Responsible for verifying product and appointment accuracy and setting accurate expectations for the customer experience.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
  • 20% - Provides excellent customer service and satisfaction from their order process and appointment setting from start to finish.
  • 20% - Addresses customer, service provider and Home Depot associate issues in a timely manner
  • 40% - Calls Customers to review products and set appointments.
  • 20% - Works with Home Depot Associates and service providers to coordinate sales and appointment completionNATURE AND SCOPE
    • This position reports to Contact Center Supervisor.
    • This position has 0 direct reports.ENVIRONMENTAL JOB REQUIREMENTS
      Environment:
      Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

      Travel:
      Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-01-20 Expires: 2020-03-19

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Services Contact Center Sales Associate

Home Depot, Inc.
Atlanta, GA 30308

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