1+ months

Service Provider Research Coordinator

Atlanta, GA 30339
JobTitle: Service Provider Research Coordinator
Job ID: 403734_en-us
Salary Range: 0.0- 0.0
Job Category: Operations
Employment type: Full Time

Position Description:
Position Purpose:
The Service Provider Research Coordinator (SPRC) is responsible for onboarding new installers as well as maintaining the compliance of existing installers. The SPRC guides new installers through the onboarding process by explaining compliance expectations, collecting documents and ensuring Service Providers meet all compliance standards before completing activation. The SPRC will also collect and review compliance documents from existing Service Providers to maintain compliance.

Major Tasks, Responsibilities & Key Accountabilities:
40% - Onboarding: Liaison for the onboarding process which is inclusive of obtaining and verifying all required documents, i.e. license, insurance, business documents, etc. Assist Service Providers with the upload and maintenance of required documents via paper and digital documents. Assist with The Home Depot badging process to ensure that backgrounds have been properly completed.

30% - Compliance: Provide support to Service Providers and Field Partners through various lines of communication to inform and educate on onboarding & compliance platforms and processes. Point of contact for License inquiries and disputes, ensures proper partnership, and escalate issues as required.

20% - Administration: Partner to the Field and Service Providers for procedural and technical support. Facilitate adjustments to the Service Providers operations with business entity changes. Partner with appropriate departments to ensure Service Providers and field partner issues are resolved. Other tasks include technical system support, additional partner training, profile changes, contact changes, user administration to THD systems, system support, physical and electronic mail support, and password resets.

10% - Special Projects: Ad hoc projects to help support the needs of the business as well as develop additional skills.

Nature and Scope:
This position reports to the Manager.
This position has 0 direct reports.

Environmental Job Requirements:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.


Posted: 2022-05-09 Expires: 2022-07-07

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Service Provider Research Coordinator

Home Depot, Inc.
Atlanta, GA 30339

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