13 days old

Senior Operations Business Analyst - Warranty Process

Atlanta, GA 30339
JobTitle: Senior Operations Business Analyst - Warranty Process
Job ID: 370201_en-us
Salary Range: null- null
Job Category: Operations
Employment type: Full Time

Position Description:
POSITION PURPOSE
Senior Operations Business Analysts are responsible for leading small to medium subsets of larger projects and initiatives and individual processes that bring value to The Home Depot. They must possess a high level of analytical ability to distinguish multiple components of a problem and develop conclusions using quantitative skills. Key responsibilities include but are not limited to leading teams on projects, effective communication to teams and other leaders, reviewing and understanding sales/financial data, identifying trends in business and the retail industry. A successful Senior Operations Business Analyst will possess and demonstrate strong leadership skills, analytical ability, and communication.

Additional responsibilities include:
  • Lead Project Teams of Analysts and other associates
  • Define and implement a measurable warranty process for Building Services
  • Supports end users on day to day operations and troubleshooting problems and solutions for applicable systems to include, but not limited to - CMMS, Project Management, and Zendesk,
  • Lead systems implementations including project scoping, -gathering end user enhancement requirements, user acceptance testing, training and production support.
  • Research new software functionality and make recommendations for implementation including timing resources.
  • Perform data gathering tasks and synthesize data to develop solutions, assist with project/strategy planning and utilize data effectively to influence decision making
  • Deliver presentations and information to end users, - executive leaders and sponsors to review and analyze.
  • Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge
  • Act as the liaison for problem solving and/or escalation with account owners for software modifications.  Routinely monitor transfer of data between software systems through interface programs and troubleshooting system and user errors.
    MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
    • Lead Project Teams of Analysts and other associates
    • Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization
    • Produce documents for teams and leadership to review and utilize.
    • Deliver presentations to teams and executive leaders and sponsors
    • Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge
    • Deliver presentations to teams and executive leaders and sponsors.
      NATURE AND SCOPE
      No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

      ENVIRONMENTAL JOB REQUIREMENTS
      Environment:
      Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

      Travel:
      Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2021-02-11 Expires: 2021-03-13

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Senior Operations Business Analyst - Warranty Process

Home Depot, Inc.
Atlanta, GA 30339

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