22 days old

Senior Manager, Online Category Experience

Atlanta, GA 30308
JobTitle: Senior Manager, Online Category Experience
Job ID: 362288_en-us
Salary Range: 0.0- 0.0
Job Category: E-Commerce
Employment type: Full Time

Position Description:
POSITION PURPOSE

The Sr. Manager, Category Experience works closely with Merchants to understand their respective business strategies and leads cross-functional efforts to achieve merchandising objectives. This position will lead a team of Manager, Senior Analysts, and Analysts to oversee, consult and prioritize the online shopping experience and implement improvements based on customer data. This position will be responsible for enabling the team by creating sustainable processes and systems to drive on-going productivity.

Beyond managing the business, this Sr. Manager, Category expereince is responsible for developing their team with on-going technical training, communication of best practices and tailored professional coaching. 

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

  • 40%-Manage and mentor a top-performing team
  • 20%-Leverage customer information (external data, internal research, site behaviors, post transaction data) to identify the most significant opportunities to improve the customer experience across categories.
  • 20%-Develop strategies in creating differentiated multi-channel and website shopping experiences for key customer segments, leveraging a deep understanding of key customer needs, including decisions that improve product page views and conversion rates (both online and in-store) and overall customer satisfaction.
  • 10%-Lead team to optimize customer experience merchandising, taxonomy , purchase path (search and navigation), data content, SEO and post transaction results.
  • 5%-Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends .
  • 5%-Lead targeted online/interconnected initiatives that address customer gaps to insure they come in on-time and in-scope.NATURE AND SCOPE
    Position reports to Director, Category Experience
    5-7 Direct Reports

    ENVIRONMENTAL JOB REQUIREMENTS
    Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
    Travel: Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-10-08 Expires: 2020-11-07

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