1+ months

Senior Manager Loyalty and Payments Marketing

Framingham, MA 01701

Staples Retail is on a journey to transform to be the destination for working and learning. Loyalty is a critical element of the Retail business strategy, and the **Senior Manager Loyalty and Payments** **Marketing** will play an integral role in shaping its future. The Sr. Manager is responsible for developing innovative, customer-centric strategies to differentiate Staples Retail and drive engagement. This high-visibility role encompasses Retail loyalty strategy and program management, as well Retail payment offerings and relationships. The Sr. Manager role is highly collaborative and cross-functional, partnering across a variety of Home Office and Field functions to continuously improve performance and impact.

**Role responsibilities:**

+ Develop and execute loyalty strategy and roadmap, influenced by customer insights, program performance and robust testing

+ Oversee day-to-day operations of a 15M+ member multi-channel loyalty program; Seek opportunities to further deliver seamless execution and a positive customer experience

+ Develop, execute and test personalized lifecycle communications to drive customer LTV

+ Partner closely with Analytics and Merchandising to maximize Staples, vendor and customer opportunities

+ Serve as Marketing business lead for loyalty and payment-related technical projects/enhancements

+ Engage with Retail store teams to advocate for and grow programs

+ Lead relationships with Retail payment providers, advocating for the evolving needs of our customers

+ Develop, grow, and retain team of high-performing associates

**Get great perks.**

+ Generous amount of paid time off and bonus plan

+ 401(k) plan with a company match, medical, dental, vision, life and disability insurance, and many more benefits

+ On-site, discounted childcare, fitness center and dry cleaners in Framingham, MA corporate office

+ Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)



**Essential Skills:**

+ Bachelors degree, Masters a plus

+ 8+ years Marketing, with direct experience managing a multi-channel loyalty program; Managing Retail payment relationships a plus

+ Ability to both lead customer-centric strategy and manage technical/tactical execution

+ Results-oriented and data driven, with a passion for the customer and comfort with change

**Preferred Skills:**

+ Proactive, self-directed with ability to lead multiple projects; Ability to thrive in a fast-paced dynamic environment

+ Excellent interpersonal and collaboration skills that nurture cross-functional relationships and influence decision-making

+ Successful developer of people/teams

**_Click to learn more about the employee benefits, programs and perks offered at Staples. (https://recruit.smashfly.com/SmashFlyMedia/Docs/17604/17604\_20380\_PR23016\_BOS\_CWW\_RTL\_FLD\_CROS\_HR\_Benefits\_Promo\_Flyer\_r1%20(2).pdf)_**

_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._


Posted: 2021-02-02 Expires: 2021-04-03

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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Senior Manager Loyalty and Payments Marketing

Framingham, MA 01701

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