8 days old

Senior Analyst, Customer Intelligence and Customer Experience

Atlanta, GA 30308
JobTitle: Senior Analyst, Customer Intelligence and Customer Experience
Job ID: 355800_en-us
Salary Range: 0.0- 0.0
Job Category: Marketing
Employment type: Full Time

Position Description:
POSITION PURPOSE
As a trusted member of our Customer Experience (CX) team, the Sr Analyst of CX will be working on a cutting-edge Customer Experience Management project leveraging our platform to help our stakeholders connect with their customers and drive improvements that lead to customer delight. The Sr Analyst will work directly with our field associates and internal business partners to design, implement, configure, and manage their feedback platforms. You will build strong relationships with our stakeholders by helping them address critical business problems through actionable insights you derive from data mining, cleansing, dashboarding and storytelling. This role will be a part of the Customer Intelligence team and will support cross functional partners in Operations, Services, Care, Supply Chain, Tool Rental, and Pro.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
45% Provide support to the field and SSC associates by answering questions relating to customer data, data tools, or processes
30% Provide actionable insights to key stakeholders across the organization to galvanize change and improve the customer experience
25% Execute large projects and manage process documentation, by coordinating with key stakeholders, IT, and vendors to ensure key milestones and deliverables are met

NATURE AND SCOPE
Reports to a Senior Manager-level position within the Customer Intelligence organization
No direct reports

ENVIRONMENT
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

TRAVEL
Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-07-31 Expires: 2020-08-30

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