18 days old

Senior Analyst, Customer Experience Communications - Stephanie Jarecki

Atlanta, GA 30339
JobTitle: Senior Analyst, Customer Experience Communications - Stephanie Jarecki
Job ID: 406749_en-us
Salary Range: 0.0- 0.0
Job Category: Internal Audit/Process Improvement
Employment type: Full Time
Team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance. Environmental Job Requirements: Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Travel: Typically requires overnight travel less than 10% of the time. ", "employmentType" : "Full Time", "educationRequirements" : "Bachelors Degree", "experienceRequirements" : "3+ years", "industry" : [ ], "jobLocation" : [ { "@type" : "Place", "name" : "GA - Atlanta Corporate", "address" : { "@type" : "PostalAddress", "addressLocality" : "Atlanta", "addressRegion" : "GA", "postalCode" : "30339", "addressCountry" : "USA" } } ], "responsibilities" : "Standard Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Education Required: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Years of Relevant Work Experience: 3 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Preferred Qualifications:Prior experience in SalesforcePrior experience in JIRA or other agile project management toolsExperience with Miro, Axure, or other user experience toolsPrior experience in the application of research findings to the retail environment, brand management or category management essential Prior experience in a consulting and/or project management role within a corporate environment preferred. Certified Project Management Professional (PMP) Knowledge, Skills, Abilities and Competencies: Strong project management skills, including strong process orientation, ability to work and lead cross functional teams, strategic thinking and creative problem solving skills. Analytical; Extensive knowledge of statistical methods and modeling Ability to establish priorities and procedures for accomplishing work within established deadlines; ability to lead multiple projects and manage toward deadlines and deliverables Strong communication and presentation skills, including ability to interact at Officer level; ability to negotiate and persuade Proven success in increasing management roles handling multiple projects with competing deadlines. Ability to assimilate extensive amounts of detailed data, analyze and summarize vast amounts of information as well as understand all of the detail supporting the analysis.", "baseSalary" : { "@type" : "MonetaryAmount", "currency" : "USD", "value" : { "@type" : "QuantitativeValue", "minValue" : 0.0, "maxValue" : 0.0, "unitText" : null } }, "salaryCurrency" : "USD", "workHours" : null, "url" : "https://careers.peopleclick.com/careerscp/client_homedepot/external/en-us/gateway.do?functionName=viewFromLink&jobPostId=406749&localeCode=en-us", "potentialAction" : { "@type" : "ApplyAction", "name" : "Senior Analyst, Customer Experience Communications - Stephanie Jarecki", "url" : "https://careers.peopleclick.com/careerscp/client_homedepot/external/en-us/gateway.do?functionName=applyFromLink&jobPostId=406749&localeCode=en-us" } } Senior Analyst, Customer Experience Communications (165616) GA - Atlanta Corporate Date Posted: Jun 8, 2022

Position Description:
Position Purpose:
The Sr. Business Analyst contributes in a lead role to the Sr. Management team in the evaluation, design, development and implementation of standardized reporting, business processes and information systems solutions. The Sr. Business Analyst will handle all aspects of project management from inception to completion. The Sr Business Analyst will have primary responsibility for the development and maintenance of business strategies, dashboards for projects, initiatives and/or categories. The Sr. Business Analyst will act as a strategic thought partner on issues facing the business. The Sr. Business Analyst will develop and track category and program performance as well as monitor trends. The Sr. Business Analyst will partner cross-functionally with business stakeholders, customer experience, and IT teams to deliver on project milestones and features. This role is focused on service design, CX, and supporting Home Services customer-facing digital communications.

Major Tasks, Responsibilities & Key Accountabilities:
50% Lead all phases of a project's life cycle including defining the business need, establishing criteria and business requirements, understanding the impact to the business and designing and rolling out the project

25% Serve as a subject matter expert and perform research and/or analysis within assigned projects or category of business

25% Establish and report on metrics of assigned projects or categories to gauge business value

Nature and Scope:
Reports to Manager

No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.

Environmental Job Requirements:
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.


Categories

Posted: 2022-06-08 Expires: 2022-07-08

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Senior Analyst, Customer Experience Communications - Stephanie Jarecki

Home Depot, Inc.
Atlanta, GA 30339

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