1+ months

Senior Analyst, Customer Data Compliance

Atlanta, GA 30308
JobTitle: Senior Analyst, Customer Data Compliance
Job ID: 346842_en-us
Salary Range: null- null
Job Category: Marketing
Employment type: Full Time

Position Description:


POSITION PURPOSE

The Sr. Analyst Customer Data Compliance will lead a variety of projects related to the operational processes The Home Depot has implemented to support customer data compliance. The Sr. Analyst will lead medium/multi-dimensional or multiple projects. They will lead the development of processes related to data privacy rights requests, and they will provide training documentation for those processes. They will accumulate knowledge to become a subject matter expert in customer data compliance. They will find opportunities for improvement in existing processes and implement changes accordingly. They will develop new reporting and improve on existing reporting related to customer data compliance processes. They will be expected to have experience in process development, project management, data analysis and status reporting. This is a cross-functional role, and the Sr. Analyst will need to partner with our Privacy office and the Customer Data Governance and Customer Data Management teams.MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

  • 40% Design, plan and implement process changes for customer data compliance; this includes extracting the need; defining the requirements, creating the process flow, understanding the impact on the business, and designing and carrying out the project(s) 

    • 25% Monitoring operational processes related to customer data requests; partnering with Legal and others for follow up, as needed 

    • 20% Establish, develop and report on metrics related to customer data regulatory compliance systems and processes

    • 10% Partner with product management to drive a good customer experience for customer data compliance

      • 5% Mentor other analysts in developing/honing business knowledge and analytical skills NATURE AND SCOPE
        Reports to a manager-level position within the Customer organization
        No direct reports, however, the position will be required to mentor others who have the need for assistance

Categories

Posted: 2020-01-08 Expires: 2020-03-07

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Senior Analyst, Customer Data Compliance

Home Depot, Inc.
Atlanta, GA 30308

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