26 days old

Senior Analyst, Customer Analytics (133152)

Home Depot, Inc.
Atlanta, GA
  • Job Code
Senior Analyst, Customer Analytics - Atlanta GA 30308 Skip Navigation
Job Details

Senior Analyst, Customer Analytics (133152)

GA - Atlanta

  • Date Posted: Oct 2, 2019
  • Company: The Home Depot
  • Travel: 0-10%
  • Functional Area: Marketing
  • Position Type: Full-Time
  • Relocation Provided: No

Position Description:
The Customer Programs Analytics team conducts analytics, segmentation, and econometric measurement in support of strategic decisioning, customer-based selling activities, and customer marketing operations. The SR Analyst Customer Analytics is responsible for conducting customer segmentation, experiment design, modeling, and measurement of customer marketing campaigns. They will partner with customer marketing and customer programs teams to develop, implement, and refine customer lifecycle marketing models and approaches which provide enhanced value and relevance to the customer.


  • 20% Conduct thorough analyses to develop / validate customer segmentations, develop and compute customer value metrics and support ad-hoc requests for data extraction, modeling and analysis
  • 20% Conduct analyses to understand the impact of potential businesss decisions on customer spend and profitability
  • 15% Analyze transaction data to identify purchase triggers and indicators for future value customers in support of predictive / forward looking marketing campaigns
  • 10% Work across the organization and leverage cross functional teams to provide expert analytical support
  • 10% Interpret statistical and analytical results and make suggesions for modeling improvments
  • 15% Prepare clear and concise reports, charts, tables and presentations to support business decisions
  • 10% Validate and update models periodically and provide validation reports
Position reports to the Senior Manager, Consumer Analytics
No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance.


Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 3 years

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Additional Qualifications:

Preferred Qualifications:
Bachelors degree in Statistics, Industrial Engineering, Operations, or equivalent
Previous retail experience strongly preferred
Experience with analysis of extremely large transactional databases strongly preferred
Familiarity with statistical tools such as R, or Python
Experience with data manipulation/analysis in Tableau or advanced Excel, and synthesis of findings into executive level Powerpoint presentations

Knowledge, Skills, Abilities and Competencies:
Strong verbal and written communications skills at all levels; ability to communicate technical information to both technical and non-technical audiences
Proven ability to analyze, evaluate and interpret complex data using advanced statistical, econometric and quantitative analysis techniques
Knowledge of quantitative theories and techniques and their role in a business context
Skilled in translating business questions / problems into analytical models

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.


Posted: 2019-10-17 Expires: 2019-11-16

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Senior Analyst, Customer Analytics (133152)

Home Depot, Inc.
Atlanta, GA

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