24 days old

Resolver (Remote/Work from Home)

Columbia, SC 29240

**Position Summary:**

The Resolver is responsible for performing detailed research on problems that arise during the collections process. Once issues have been researched in detail, the Resolver will notify the Credit & Collections Analyst of the resolution and the customer will subsequently be contacted. Resolvers will utilize WebCollect notes, Proofs of Delivery (PODs), and other documentation to research payment disputes and work with the Analyst to quickly and efficiently resolve the issue. Resolvers will also be accountable for root cause analysis of issues.

Primary Responsibilities

**Operations Management**

+ Minimize Days Sales Outstanding (DSO), account balances over 90 days past due, and unapplied payments while increasing percent current

+ Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers

+ Develop root cause reporting to proactively correct issues

+ Promptly process PODs, credit memos and use other documentation support when necessary to resolve account differences with customers

+ Call customers regarding accounts

+ Escalate large collections issues appropriately

+ Plan and organize work so the Service Level Agreement (SLA)objectives are realized

+ Actively document customer issues including promises to pay and customer payment issues

+ Notify management of write-off concerns

+ Recognize and proactively communicate potential billing and collections issues


+ Effectively collaborate with Analysts to quickly resolve payment issues

+ Promote strong collaborative relationships between Credit & Collections teams and all other Staples internal teams, especially Sales, Accounts Receivable, and Customer Service


+ Use systems tools (WebCollect) to manage account research issues

+ Use Microsoft office applications to accurately document and present account information

+ Other related duties as assigned



+ High School Diploma or equivalent

+ Experience in cash applications


+ 1 to 2 years of related work experience

+ Basic understanding of accounting processes

+ Ability to recognize and research billing problems and to identify component parts, causes and cost impact

+ Ability to utilize computer system features to accurately research and document account issues

+ Ability to identify and address concerns before they become problems and to propose solutions to the concerns

+ Capable of being entrusted with confidential information

+ Ability to build productive working relationships

+ Strong ability to communicate both orally and in writing

+ Ability to cooperate with team members and supervisor

+ Ability to be flexible with position duties and scope of work

compensation for this role is $17-$19/hour. Staples reserves the right to pay more or less than the
posted range. Actual compensation will be based on experience,
qualifications and geography.

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

_Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our_ _perks and benefits_ _!_

_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._


Posted: 2020-12-24 Expires: 2021-02-14

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Resolver (Remote/Work from Home)

Columbia, SC 29240

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