11 days old

Resolution Expediter - Private Brands (Remote)

Atlanta, GA 30339 Work Remotely
JobTitle: Resolution Expediter - Private Brands (Remote)
Job ID: 407757_en-us
Salary Range: 0.0- 0.0
Job Category: Customer Service
Employment type: Full Time

Position Description:
Position Purpose:
The associate in this position takes inbound communication from both internal and external customers via telephone, letters, e-mail and/or social networks. Provides excellent customer service via active listening and professional communication. Identifies, categorizes and resolves root causes of customer issues including technical support on installations and parts inquiries. Identifies problems that he/she cannot resolve and escalates them to appropriate leader within the department. Takes ownership of customer issues and provides complete end to end issue resolution by utilizing resources available.

Major Tasks, Responsibilities & Key Accountabilities:
80%Customer interaction including inbound customer concerns, outbound customer follow-up and issue resolution.
20%Customer issue resolution including follow up to internal and external resources. Other activities as assigned by leadership.

Nature and Scope:
Supervisor Customer Care
No direct responsibility for supervising others.

Environmental Job Requirements:
1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:


Posted: 2022-06-17 Expires: 2022-07-17

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Resolution Expediter - Private Brands (Remote)

Home Depot, Inc.
Atlanta, GA 30339

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