2 days old

Remote Support Representative

Work Remotely
**Description**

Staples is focused on our customer and our community. As a **Remote Support Representative** for Staples, you will be responsible for supporting customers that purchase services offerings in the stores and call to fulfill the services remotely. You will be instrumental in providing solutions to our customers to deliver a superior service experience. This includes operational direction, logging and tracking calls, chat sessions, provide solutions based on structured decision trees, deliver great customer service, and provide options and solutions to store associates and external customers.



Our people are the heart of our success and we believe in collaboration, curiosity and continuous learning in all that we think, create and do. We are investing in our people and our stores, empowering our people to learn, grow and deliver. Come be a part of a team that's leading the way in a new era of working and living.



**Responsibilities:**



+ You will handle phone calls and chat sessions directly from our customers. This includes providing service and solutions as it relates to the business

+ Leverage structured decision trees to identify opportunities and point our customers in the proper direction for resolution

+ You will utilize the applications and tools to initiate remote sessions when needed to provide solutions

+ Log support calls and document all interactions. Create work orders and service events using our systems.

+ Provide sales options to customers, as well as closing and processing sales through the Staples systems

+ Ability to work a rotational shift. Shifts will be determined by business needs. This position is a remote position. The Service Representative will be working from home and must have the required workspace and high-speed internet.



**Qualifications**

**Get great perks.**



+ Up to $15 an hour

+ Generous amount of paid time off

+ 401(k) plan with a company match, medical, dental, vision, life and disability insurance, and many more benefits

+ Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)



**Essential skills and experience:**



+ High School Diploma or GED

+ 3 to 5 years of related work experience



**Preferred skills and experience:**



+ Current and past technical knowledge and skills and the ability to use this to educate others to use the knowledge.

+ Good communication and writing skills

+ Ability to keep detailed and accurate notes, and the history of service events



**_Click to learn more about the employee benefits, programs and perks offered at Staples. (https://recruit.smashfly.com/SmashFlyMedia/Docs/17604/17604\_20380\_PR23016\_BOS\_CWW\_RTL\_FLD\_CROS\_HR\_Benefits\_Promo\_Flyer\_r1%20(2).pdf)_**

_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._

Categories

Posted: 2021-02-23 Expires: 2021-03-25

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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Remote Support Representative

Staples

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