1+ months

Remote Sr Special Order Acct Rep (Global)

Des Moines, IA 50381 Work Remotely
**Staples Promotional Products Senior Special Order Account Rep-Global**

**Staples is business to business.** **Youre what binds us together.**

**While you may know Staples as the worlds leading office supply company, Staples Promotional Products a division of Staples is a national leader in the promotional products and apparel industry and manufacturer and supplier of customer identified caps, garments, and advertising specialty items.**


**Position Summary**

Leads Special Order Account Services team to maximize / enhance customer relationship and experience. Acts as expert/resource for team to assist in implementing best customer solution based upon customer requirements while maximizing account profitability. Manages team at direction of SPP Manager Special Order in his/her absence.

**What youll be doing:**

Mentor / coach / develop account services team. Trains new associates; resource in resolution of complex customer / supplier solutions and account management errors. Assess associate performance, provide input regarding associate performance expectations and results.

Partner with sales to execute account strategy and to insure seamless interactions with account services team; analyze data on usage / order history to identify new penetration opportunities and maximize account profitability.

Determine applicable pricing application for large volume orders / complex accounts. Source products/negotiate cost to meet the customers specific needs for non-program merchandise, special events, etc.

Facilitate cross functional teams to implement customer expectations/requirements; negotiate and resolve customer complaints.

Assigned to projects leading to process improvement, system enhancements and customer experience.

Represent Staples at customer and corporate trade shows, participate in customer account presentations and business reviews.

This position has a salary starting at $50,000

**Qualifications :**

**Whats needed- Basic Qualifications**

1-2 years of supervisory/project lead experience

4-6 years of experience

**Preferred Qualifications**

Elite customer service and expert promotional products merchandising and purchasing skills (including superior negotiation) are required.

Highly proficient business communication skills, both written and verbal are required, as well as the ability to discern message content based on the recipient.

Proficient use of Microsoft programs (Excel, Outlook, Word, and PowerPoint) and industry experience with ESP or SAGE is required.

Superior organizational skills with capacity to manage a larger than average book of business and multiple projects simultaneously.

Superior strategic business sense skills to include math aptitude, salesmanship, profitability analysis, sound judgment, problem solving and attention to detail

**We Offer:**

At Staples, youll find the asset we value most is you. Its why we offer a number of benefits to support our associates wellbeing both on and off the job. Here, benefits are designed to meet the diverse needs of our associates and their families for good health, worklife balance, retirement prep and overall peaceofmind. For more information _Check out our_ perks and benefits _!_

_Interested in joining the team? Check out our_ _perks and benefits_ _!_

_Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._


Posted: 2022-05-17 Expires: 2022-07-09

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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Remote Sr Special Order Acct Rep (Global)

Des Moines, IA 50381

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