9 hours

Regional Services Equipment Manager - Midsouth Region (131806)

Home Depot, Inc.
Atlanta, GA
  • Job Code
    337229
Regional Services Equipment Manager - Midsouth Region - Atlanta GA 30308 Skip Navigation
Job Details

Regional Services Equipment Manager - Midsouth Region (131806)

GA - Atlanta

  • Date Posted: Aug 1, 2019
  • Company: The Home Depot
  • Travel: None
  • Functional Area: Technician
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
The position of Regional Services Equipment Manager (RSEM) leads Field Service Professionals (FSP) and Maintenance Service Professionals (MSP) in assigned regions. The RSEM ensures the execution and optimization of business objectives, operations and financial plans to ensure regional profitability and commitment to customers. This position requires extensive travel within assigned region.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
40%-
Monitor key business and staff performance metrics and engage staff for continued alignment with expectations.
Set the tone for team delivery and customer satisfaction.
15%-
Executes technical performance plan in alignment with customer SLAs.
Demonstrated ability to effectively apply a performance management model in leading a team.
25%-
Manage staffing requirements in conjunction with the Division Services Equipment Manager (DSEM). Review P&L with DSEM and adjust regional delivery plan accordingly.
Visit customer sites.
10%-
Manages labor of field technicians to ensure appropriate technician coverage throughout the Region, including creation of work schedules and on call assignments, and management of employee overtime.
5%-
Develops and maintains effective and cooperative long-term relationships with associates within The Home Depot, department heads, store managers, and district managers.
5%-
Conducts ride-alongs with technicians to audit the overall quality of work, and to observe, reinforce, or improve specific patterns of behavior.
Spot check repairs.
NATURE AND SCOPE
This position reports to a Director.
This position has 30 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
Travel:
Typically requires overnight travel more than 50% of the time.
Additional Environmental Job Requirements:


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
This position is very active and requires standing and walking daily. Driving for extended periods of time. Working conditions may include working indoors and outdoors in cold, hot and damp areas. The physical demands described here are representative of those that must be done by an employee to successfully perform the essential functions of this role.
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience: 0 years
Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Additional Qualifications:

Preferred Qualifications:
Associates Degree or higher preferred, must have High School Diploma or GED / Technical or Trade School
Five (5) years or more of experience in manufacturing, equipment maintenance or related industry.
Knowledge of light industrial equipment.
Demonstrated leadership skills with the ability to performance manage a team.
Working knowledge of SLA agreements.
Ability to respond to common inquiries or complaints from customers, doing what is necessary to exceed customer expectations, and optimize and grow the business.
Ability to work collaboratively with store level and field level colleagues in order to create the best customer experience possible.
Effective verbal and written communication with managers, customers and peers.
Ability to interpret financial statements and performance reporting, define problems, collect data, establish facts, draw valid conclusions and make appropriate operational changes in response.
Working knowledge of key categories of CPE/THD equipment, including basic applications, features, benefits and safety issues.
Capable of implementing best practices in transferring equipment servicing knowledge.
Previous P & L responsibilities preferred.
One (1+) years in a regional role preferred.
Proficient in MS Office Suite with Word, Excel and Outlook.
Valid driver s license for the state in which you live and work.
Good driving record.
Knowledge, Skills, Abilities and Competencies: Customer / Client Focus
Professionalism / Credibility
Time Management Skills
Organizational Skills
Leadership Skills
Detail Oriented
Decision Making Skills
Administrative Skills


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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Posted: 2019-08-22 Expires: 2019-09-21

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Regional Services Equipment Manager - Midsouth Region (131806)

Home Depot, Inc.
Atlanta, GA

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