Position Purpose

The Design Center is a spectacular new interactive showroom experience. Our showroom, unlike any other with endless inspiration everywhere you look, thanks to our 30+ interactive kitchen, bath, and laundry rooms. Customers will explore hundreds of products from the most innovative brands in appliances, cabinetry, fixtures and more.

The Design Center Receptionist is the first point of contact for clients and are responsible for creating a warm, inviting, and friendly introduction to the Home Depot Design Center (HDDC). Receptionists will greet and educate clients on the inspirational services the HDDC offers to make their dream kitchen and/or bath a reality. HDDC Receptionists are responsible for handling front office reception and administration duties, scheduling and rescheduling appointments, and handling basic inquiries.

Major Tasks and Key Responsibilities

90% Customer Service

-Greet clients and offer a beverage as they enter the HDDC

-Answer phone calls from clients, vendors, stores, etc. and route to the appropriate party

-Update calendars and schedules meetings for associates

-Receive, sort, and distribute daily mail/deliveries

-Ensure reception area is tidy and presentable, with all necessary materials (e.g. pens, forms, and brochures)

-Follows up with clients via telephone when appropriate

-Resolves client complaints or involves the appropriate manager to ensure customer satisfaction

10% Self Development

-Proactively seeks knowledge on all HDDC products and services

-Routinely develops skills in related areas of expertise

-Stays abreast of daily, weekly, monthly sales reports

Nature and Scope

Typically reports to HDDC Supervisor

This position has no reports

Typically less than 10% travel

Physical Job Requirements

Most of the time is spent located in a comfortable indoor area with frequent opportunity to move about. There may be exposure to mild physical discomforts from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or lights

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.