1+ months

Project Manager, Customer Insights

Framingham, MA 01701
**Staples is business to business. Youre what binds us together.**

Our marketing team is charged with an important task sharing our Staples story. We use customer data and analytics to help us understand and improve our customers experiences, drive customer retention, and encourage brand loyalty. Our team is diverse, with skillsets and responsibilities ranging from graphic design, content creation and performance marketing to internal communications and loyalty & rewards programs. We work together to provide expertise and guidance, so that the Staples brand is well represented in all areas.

**What youll be doing** **:**

+ **Partner with Stapless internal clients across Marketing, Merchandising, Sales, and other business groups to manage qualitative and quantitative research initiatives to support their business decisions.**

+ **Lead projects with key stakeholders and external partners to design studies, manage execution, analyze data, and drive insights to guide business decisions.**

+ **Turn questions and hypotheses into actionable research initiatives.**

+ **Select the right research methodology to fit the need and/or suggest other approaches for gathering consumer insight.**

+ **Carefully manage vendors to deliver actionable insights via qualitative and quantitative methods.**

+ **Distill insights from a variety of sources (primary research, secondary industry reports, competitive intelligence, and operational business measures) to provide clear and actionable recommendations for our business partners.**

+ **Day-to-day responsibility for ongoing research initiatives, including vendor management and reporting and sharing of insights.**

**What you bring to the table** **:**

+ **Curious, where you are always asking the next question and knowledgeable where you can provide answers and insights.**

+ **A problem solver with strong creative and analytical/critical thinking skills.**

+ **A relentless and passionate champion for our customers.**

+ **Knowledge in areas such as quantitative and qualitative techniques, new product development, measuring success in the market, and how to track progress.**

+ **Strong ability to communicate about insights simply and clearly with passion, understanding, and candor.**

+ **Strong attention to detail and strong oral and written communication skills.**

+ **Ability to build and maintain relationships with stakeholders and internal cross-functional team members.**

+ **Strong quantitative analysis, problem-solving, and project management skills.**

**Qualifications :**

**Whats needed- Basic Qualifications**

+ **5+ years in market research or customer experience at the client, consultancy, vendor, or agency**

**Whats needed- Preferred Qualifications**

+ **Bachelors degree**

**We Offer** **:**

+ **Inclusive culture with associate-led Business Resource Groups**

+ **Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)**

+ **Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness** **programs, and more** **perks and benefits (https://careers.staples.com/Staples-Life/Benefits)**

_Interested in joining the team? Check out our_ _perks and benefits_ _!_

_Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._


Posted: 2022-05-26 Expires: 2022-07-09

Be amazed by what’s inside.

There’s a whole lot more to Staples than you probably ever imagined. In fact, once you lift the lid on our business, you’ll discover that we have many opportunities for your career.

As the world’s largest office products company, 2nd largest eCommerce site and a trusted source of office solutions, we’re a recognized name across more than 26 countries. Working all over the world has shaped our approach to business, and as we’ve grown, so has our commitment to the communities and environments where we work. Whether you join us in retail, online, one of our B2B units or our other businesses, you’ll experience first-hand the unique energy and enthusiasm that makes us Staples.

This site will show you just how much goes into a career with Staples. If you want to become part of the team, simply use the job search tool – and it won’t be long before you’ll be saying, “that was easy” too.

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Project Manager, Customer Insights

Framingham, MA 01701

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