26 days old

Product Support Technician-Pipeline Austin

Austin, TX 78721
JobTitle: Product Support Technician-Pipeline Austin
Job ID: 359500_en-us
Salary Range: 0.0- 0.0
Job Category: Technology
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing open tickets, escalating when appropriate, and sharing insights and information to fellow team members. As a Product Support Technician, you will actively listen to and enable end users with solutions to common problems. In addition, you will be responsible for call documentation and escalation as necessary.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
30% - Support & Enablement: Fields, addresses, and prioritizes incoming help requests via phone, tickets and remote support (desk-side as needed) in a courteous manner; escalates accordingly Monitors system updates to remain aware of common problems users are experiencing Actively listens to and builds rapport with end users to elicit problem details 
 

NATURE AND SCOPE
ENVIRONMENTAL JOB REQUIREMENTS
Environment: 
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel: 
Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-08-26 Expires: 2020-09-25

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Product Support Technician-Pipeline Austin

Home Depot, Inc.
Austin, TX 78721

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