1+ months

Product Support Technician-Pipeline Atlanta

Atlanta, GA 30308
JobTitle: Product Support Technician-Pipeline Atlanta
Job ID: 359498_en-us
Salary Range: 0.0- 0.0
Job Category: Technology
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing open tickets, escalating when appropriate, and sharing insights and information to fellow team members. 
As a Product Support Technician, you will actively listen to and enable end users with solutions to common problems. In addition, you will be responsible for call documentation and escalation as necessary.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
30% - Support & Enablement:
30% - Delivery & Execution: Performs software installations for customers Documents, reviews and ensures that all quality and change control standards are met Applies diagnostic utilities to aid in troubleshooting Accesses software updates, drivers, and knowledge base to aid in problem resolution Tests fixes prior to closing tickets to ensure problems have been adequately resolved Interacts and builds relationships with site leadership where applicable 
30% - Administration & Operations: Documents all pertinent end user identification information including nature of problem Records, tracks, and documents the problem-solving process for each ticket 
10% - Learning:
NATURE AND SCOPE
Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager. 
ENVIRONMENTAL JOB REQUIREMENTS 
Environment: 
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. 
Travel: 
Typically requires overnight travel less than 10% of the time.

Categories

Posted: 2020-08-26 Expires: 2020-12-23

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Product Support Technician-Pipeline Atlanta

Home Depot, Inc.
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