11 days old

PRODUCT SUPPORT SPECIALIST (KYLE FORT MILL)

Fort Mill, SC 29715
JobTitle: PRODUCT SUPPORT SPECIALIST (KYLE FORT MILL)
Job ID: 404316_en-us
Salary Range: 0.0- 0.0
Job Category: Operations
Employment type: Full Time

Position Description:

POSITION SCHEDULE: FLEX; REMOTE 2 DAYS A WEEK

Position Purpose: 
The Home Depot Rental Product Support Specialistprovides technical support to Technicians. This encompasses the realmof providing Diagnostic, Software, and Parts related support by phone and email communication. The Product Support Specialist ensures customer satisfaction by keeping the fleet in rent ready condition and ensuring customer satisfaction 

 
Major Tasks, Responsibilities & Key Accountabilities: 

-Assist Field, Shop, and ROF technicians in the proper and safe diagnosis/repair of Large Rental Equipment. 

-Be the Subject Matter Expert regarding multiple Diagnostic Software’s functionality and uses 

-Continually increase product knowledge using technical service reports, articles, and OEM training tools/classes/seminars 

-Log recurring repair issues and report those to Product Support Management and OEM partners 

-Create Internal Technical Service Bulletins/Campaigns to assist field in making needed repairs to fleet 

-Use Telematics data to monitor fleet performance and provide technicians with proactive diagnostic and parts suggestions. 

-Work with OEM partners to identifythe best dealer support in regions when needed. 

-Keep internal manual database (EZ-Parts) Updated with current and correct Parts, Service, and Operators Manuals/Documentation  

 
 
Nature and Scope: 
This position reports to the Product Support Manager 
This position has no direct reports. 
 
Environmental Job Requirements: 
Environment: 
1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. 
Travel: 
Typically requires overnight travel less than 10% of the time. 
 
Additional Environmental Job Requirements: 
Will at times be required to be in outdoor and shop environments as needed. 

 


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Posted: 2022-05-13 Expires: 2022-06-12

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PRODUCT SUPPORT SPECIALIST (KYLE FORT MILL)

Home Depot, Inc.
Fort Mill, SC 29715

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