Position Purpose: 

Global Custom Commerce, Inc. has embarked on a new adventure. Although the company remains focused on dominating the entire blinds market, we have transformed our business model to take on selling complex, hard-to-buy- products in multiple categories as well as improving the Home Depot customer experience.   We have created a dedicated team focused on this effort known as the Interconnected Retail Team.

We are looking for individuals who are comfortable with change, working with ambiguous situations but also willing to become pioneers to help us create a path to success.  If selected to join the Interconnected Retail team, although you will have core responsibilities defined in this job description, you will also be asked to step outside of the box to help out in other areas as needed (similar to working in a start-up company mode).

The Interconnected Retail team is looking for a Product Management Manager who is ready to leap into unknown waters. The PM Manager will be responsible for attracting, retaining, and developing top talent focused on addressing customer needs as they work in a cross-functional environment to deliver quality products. This role will focus on ensuring their PM team has the skills required to work autonomously on complex projects as well as help do the discovery necessary for potential future projects. This individual will be comfortable staying in touch with the status of multiple projects while remaining flexible and responsive to frequent changes. Of course, similar to a start-up, the PM Manager is ready and able to take on all sorts of small side projects, all in order to move the team towards their goal.

Why work here?

Our entrepreneurial roots and maverick mentality, coupled with the resources and backing of the #1 home improvement retailer in the world, The Home Depot, is a unique opportunity for you to be a transformative retail disrupter. Plus, as the world’s largest online window covering company, and we’ve got a demonstrably awesome 20-year track record. From our hybrid work enviornment to our open-door ethos, our culture is rooted in improving, evolving, and having fun (we’re pretty serious about cake, cook-offs, ping pong, meaningful work and exciting projects). Most importantly, our team members are always inspired, engaged, and ready for growth.

That means you’ll have the resources and the runway to create truly magical, out-of-the-box work. Moreover, you will play an important role in leveraging our culture, people, systems, processes, and technology — ultimately to provide incredible customer experiences, while growing business for GCC and The Home Depot. This is your chance to be part of something big, in a small start-up environment.

 Major Tasks, Responsibilities & Key Accountabilities:30% - Strategy & Planning:
Looks across product teams and feature sets with a focus on alignment and dependencies
Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide Home Depot customers and associates with an unparalleled shopping experience
Translates business goals and end user needs into product strategy and clearly communicates direction and product priorities to the product team and business partners
Meets with users and stakeholders as needed to understand processes, pain points and system waste in order to identify where to improve the user experience
Creates epics to drive improvements to product vision, features and back end systems, and adjusts for new business models
Determines value to the business of anticipated product updates
Identifies goals, metrics and appropriate analytics to measure the performance of products and continually makes recommendations and refinements to products based on learnings


40% - Delivery & Execution:
Reviews recommended solutions and work of product team to ensure products are aligned with company, stakeholder and end user priorities
Documents, reviews and ensures that all quality and change control standards are met
Removes roadblocks and obstacles that may impair product teams to help ensure delivery of the product in order to meet strategic, financial and technical goals
Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision and user needs
Provides regular updates to leadership regarding progress of products within portfolio


30% - People:
Provides leadership, mentoring and coaching to Product Managers
Attracts, retains and develops top talent to build a world class Product Management Team
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments
Acts as a proponent of modern software development practices
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
Works with the product team to continuously assess progress, disseminate lessons learned and understand next steps
Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience
Guides more junior team members in strategy, alignment, analysis and execution tasks
Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)

Nature and Scope:
Typically reports to the Product Management Sr. Manager, Technology Director or Sr. Director.

Environmental Job Requirements:
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:
Typically requires overnight travel 5% to 20% of the time.