1+ months

Product Management Analyst

Atlanta, GA 30308
JobTitle: Product Management Analyst
Job ID: 356473_en-us
Salary Range: 0.0- 0.0
Job Category: E-Commerce
Employment type: Full Time

Position Description:

The Analyst is part of The Home Depot's (THD) Interconnected Experience group and works closely with various teams, including product teams. The Analyst tasked with delivering value to our internal and external customers and ensuring efficiency and consistency in various partners' strategy and daily operations. The Analyst is skilled in generating innovative ideas for growth within their respective areas and across the operations organization. The Analyst must exhibit the ability to identify place to support teams and process improvement.  Assist with guiding website testing and optimization efforts by understanding information gathered from quantitative and qualitative channels. Manage day-to-day operational issues and reporting.

 The purpose of this position is to support THD online marketing operations, providing the best experience for the customer. This position requires experience with monitoring of an eCommerce site, usage of tools to identify operations issues, ability to manage, triage, and resolve high priority production issues, translating issues into IT and product requests. Analyze the business Key Performance Indicators (traffic, orders, revenue, conversion, and other KPIs) consistently to make sure the performances are optimal. Create SLA based process to handle stakeholders’ queries.

Major Tasks, Responsibilities and Key Accountabilities

  • Utilize Web analysis tools, customer feedback, and primary/secondary research to develop an integrated view of the customer, key trends, and a view of how best we can serve customers online.
  • Strategic ability to envision new features and functions that meet business needs in a way that is both feasible and practical.
  • Stay aware of online customer experience best practices and translate into insights specific to Home Depot eBusiness.
  • Investigate specific areas of the customer experience and develop fact-based recommendations on how to improve our online experience and/or better align results with business objectives.
  • Manage relationships with third-party vendors and contractors including vendor solicitations.

    Nature and Scope: 

    Reports to Manager
    This position has no direct reports.

    Environmental Job Requirements

    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Categories

Posted: 2020-07-31 Expires: 2020-11-28

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Product Management Analyst

Home Depot, Inc.
Atlanta, GA 30308

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