1+ months

Pro Customer Experience Analyst, End User Engagement & Communications

Atlanta, GA 30308
JobTitle: Pro Customer Experience Analyst, End User Engagement & Communications
Job ID: 357160_en-us
Salary Range: null- null
Job Category: Services
Employment type: Full Time

Position Description:

POSITION PURPOSEThis position serves as the primary analyst within The Home Depot Pro Customer Experience / B2B organization. Responsible for keeping team projects on-task and within expectations of project timelines. Works with leadership to prioritize projects and own deliverables. Primary point of contact for communications, training, and end-user support for the Pro CRM application. Develops and maintains the day-to-day relationships to support CRM initiatives and driving user adoption of the Salesforce platform.


  • 30% - Business Acumen: Subject matter expert for assigned product category online. Learn and report on best practices, industry standards, and legal requirements associated with assigned projects.
  • 30% - Data Analysis: Measure ongoing effectiveness of programs against metric targets. Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback. Trouble shoot and problem solve for ongoing operational needs as they arise
  • 25% - Project Management: Responsible for category product data projects and status reporting SKU collection and maintenance, product cross merchandising online, product presentation, etc. Responsible for prioritizing projects, tasks to ensure deliverables and goals are met or exceeded. Coordinate integrated teams from one or more external agencies or functional organizations supporting managed initiatives.
  • 15% - Effective Communication: Ability to author clear, concise end user/training materials for processes, build presentations and deliver to a wide variety of stakeholders.NATURE AND SCOPE
    This position reports to the Manager or Senior Manager.
    This position has 0 direct reports.

    Located in a comfortable indoor area.
    Any unpleasant conditions would be infrequent and not objectionable.

    Typically requires overnight travel less than 10% of the time.


Posted: 2020-08-05 Expires: 2020-10-09

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Pro Customer Experience Analyst, End User Engagement & Communications

Home Depot, Inc.
Atlanta, GA 30308

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