1+ months

PRO CUSTOMER EXECUTION MANAGER

Atlanta, GA 30339
JobTitle: PRO CUSTOMER EXECUTION MANAGER
Job ID: 371385_en-us
Salary Range: 0.0- 0.0
Job Category: Services
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Manager of Pro Customer Execution is responsible for developing, execution and driving cross functional strategic initiatives that bring value to Home Depot Pro Customers. The manager will identify, analyze and deliver compelling customer insights that drive clear business actions and outcomes. They will champion a best-in-class customer experience across all transactional channels and platforms. The role will partner with the multiple departments to ensure seamless alignment on all initiatives. Strong leadership skills, communication and analytical ability is critical to the role.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
25% - Partner cross functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot.
25% - Develop Recommendations: Prioritize issues and brainstorm/develop solutions and recommendations by working with a diverse group of people (store leaders and associates, merchants, internal and external teams, vendors, etc.
25% - Evaluate Results: Analyze the financial results of initiatives versus projections through financial analysis, control stores and other benchmarks. Evaluate the operational issues of initiatives by walking stores, talking to associates and customers and interviewing merchants.
25% - Project Management: Handle the day to day issues associated with implementing a new initiative. These may include working with store planning, visual merchandising, store and divisional associates. Use diverse problem solving methodologies to understand the fundamental parts of the problems and communicate the solutions.

NATURE AND SCOPE
This position reports to Sr. Manager or Director.
This position has 0-2 direct reports.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area.

Travel:
Typically requires overnight travel 5% to 20% of the time.

Categories

Posted: 2021-03-03 Expires: 2021-05-01

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PRO CUSTOMER EXECUTION MANAGER

Home Depot, Inc.
Atlanta, GA 30339

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