11 days old

Pro Account Expeditor

Atlanta, GA 30308
JobTitle: Pro Account Expeditor
Job ID: 356462_en-us
Salary Range: null- null
Job Category: Services
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Pro Support Expeditor role is to provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations. The position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis during sales and product inquiry transactions. Position is also directly responsible for meeting and/or exceeding sales, individual call quality and various related department goals. This individual maintains smooth communication with customers on all project related matters; conducts kick-off meetings, conference calls, post-mortem meetings as necessary; keeps customer updated about the status and progress of their projects.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
  • Answers inbound calls from customers; quickly assesses customer needs and proactively provides solutions.
  • Provides superior customer service while handling inbound calls for order placement and product inquiry. Documents details of customer interaction into system while on the phone.
  • Drives repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers.
  • Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
  • Meets or exceeds scorecard requirements for productivity and quality. Completes assignments accurately despite large workload
  • Partners with merchants, customers and cross-functional partners to quote and manage high volume/complex projects. Manages project end to end.
  • Partners with PARs/RPSMs in the field to ensure consistency with delivery of product support and assortment to the customer.
    NATURE AND SCOPE
    This position reports to Manager-Pro Solutions 
    This position has no Direct Reports

    ENVIRONMENTAL JOB REQUIREMENTS

    Environment: 
    Located in a comfortable indoor area.
    Any unpleasant conditions would be infrequent and not objectionable.

    Travel: 
    Typically requires overnight travel less than 10% of the time.
Posted: 2020-07-31 Expires: 2020-08-30

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Pro Account Expeditor

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