1+ months

Product/Technical Support Analyst (Construction Equipment)

Fort Mill, SC 29715
JobTitle: Product/Technical Support Analyst (Construction Equipment)
Job ID: 347016_en-us
Salary Range: null- null
Job Category: Logistics/Supply Chain/Import
Employment type: Full Time

Position Description:

Product/Technical Support Analyst (Construction Equipment)

Position Purpose:

Identify, distinguish and analyze multiple components of a problem and then make conclusions using high level quantitative skills to help drive projects and bring value to the Home Depot Rental Product Support Department. Remotely assist technicians in the diagnosis of technical issues. Perform data analysis from telematics, parts, and Service system information to help identify and resolve trends. Use extensive industry knowledge to perform and complete project management/tasks as assigned by manager and senior leadership.  Help develop useful reporting to analyze and layer in with equipment parts/repair industry knowledge to improve fleet uptime and limit TCO.

Major Tasks, Responsibilities and Key Accountabilities:

  • Use strategic thinking to see the big picture, determine the problem and understand fundamental parts of the problem. 
  • Prepare and deliver insights and recommendations based on analyses.
  • Interpret data based on specific knowledge of statistics and procedures used.
  • Provide data to all Directors to support decision making. Provide input on forecast based on knowledge of product and technology.
  • Provide input on strategy based on knowledge of industry and technology trends.
  • Facilitate workout problem-solving sessions with multiple groups of people.
  • Synthesize findings and derive conclusions from analyses and make oral/written recommendations to upper management. Execute tasks related to core operations projects and/or process improvements. Execute day to day processes related to their areas of responsibility. Communicate issues and roadblocks related to their areas of responsibility.
  • Remotely assist technicians in diagnosing technical issues with Compact Construction Equipment
  • Monitor and utilize telematics systems to help diagnose and resolve machine issues


    Environmental Job Requirements:

    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Posted: 2020-01-13 Expires: 2020-03-19

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Product/Technical Support Analyst (Construction Equipment)

Home Depot, Inc.
Fort Mill, SC 29715

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