1+ months

Online Experience Analyst - The Company Store

Weehawken, NJ 07086
JobTitle: Online Experience Analyst - The Company Store
Job ID: 346987_en-us
Salary Range: null- null
Job Category: Merchandising
Employment type: Full Time

Position Description:
Position Purpose: 
This is a unique position in a highly entrepreneurial environment with ambitious growth goals with the support of one of the largest retailers in the world (The Company store is a 108 year old successful online bedding company acquired by the Home Depot in 2018).

The Analyst, Online Experience works closely with their leadership team to deliver a strong & seamless customer experience online. This position will analyze and leverage customer information and behaviors as well as competitive benchmarking to identify areas necessary to improve the customer research and shopping experience. The improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising

Major Tasks, Responsibilities & Key Accountabilities:
- 40%-Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.
- 25%- Execute taxonomy changes in the system necessary to support new onboarding and business changes .
- 25%- Execute systems changes for promotional activity.
- 10%- Perform ad hoc reporting based on the business needs and extract the proper data from relevant systems.

Nature and Scope:
- Position reports to SR MGR, Category Experience.
- No Direct reports.

Environmental Job Requirements:
Environment: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel: Typically requires overnight travel less than 10% of the time.


Posted: 2020-01-13 Expires: 2020-03-12

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Online Experience Analyst - The Company Store

Home Depot, Inc.
Weehawken, NJ 07086

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