20 days old

Online Content Program Manager

Framingham, MA 01701
**Description**

**Position Summary:**



Online product content is critical to the customer experience, findability and relevancy of skus on our Staples websites. Looking for an entrepreneurial individual to drive efficiencies in process and reduce overall processing time. This position is an integral component of the Merchandising department, reporting to the Director of Product Content. This role has two main objectivesOperations/Project Management and Performance Managementwhich it delivers through strong cross-functional partnership with the business owners, the vendor partners, and the Staples Business Units (Merchandising, Content Ops & Strategy, Internal & External Search, and Staples Digital Solutions partners). This role will be responsible for coordinating third party product and syndicated content for the Staples websites, including Retail & Canada.



**Primary Responsibilities:**



+ Day-to-day PoC for overall program management - supporting the management of content programs across all business units, including but not limited to the flow of content (i.e. approvals, creative, reporting, billing/budget reconciliation, etc.) & day to day maintenance to achieve business objectives and goals

+ Maintain & deliver against approved timelines ensuring that teams understand requirements and meet deliverable dates.Manage a project tracker for every initiative to ensure launch deadlines are met

+ Help create, define & prioritize program opportunities including, but not limited to consolidating/delivering quality concerns, driving improvements, etc.

+ Become an internal & external advocate for core & syndicated content programs. Build relationships across the company, evangelizing and overall program impact

+ Lead Quarterly business reviews (QBRs) including meeting coordination, agenda and meeting output.

+ Work with IT and vendors to manage implementation and troubleshoot technical issues on an on-going basis

+ Manage reports, reconcile numbers for invoicing/budget tracking and monitor ongoing performance for initiatives relative to financial goals.

+ Develop and project manage short-term plans for mitigating risks and addressing opportunities



**Qualifications**

**Basic Skills:**



+ Bachelor's Degree required

+ 5+ years of related experience in program management, ecommerce, content operations

+ Strong Microsoft Office skills necessary

+ Experience managing deadlines for multiple projects



**Preferred Skills:**



+ Solid organizational skills, and ability to multi-task

+ Facilitation of Sr Level and Peer conflicting interests

+ Strong verbal and written communication skills necessary

+ Ability to work independently and execute across multiple groups



_Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our_ _perks and benefits_ _!_



_Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._

Categories

Posted: 2020-10-06 Expires: 2020-11-05

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Online Content Program Manager

Staples
Framingham, MA 01701

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