This position is responsible for leading the Store Operations components of the workforce system integration.  This involves providing program management and governance of key workstreams throughout the project lifecycle.  This role will need to gain a thorough understanding of the system itself, as well as the business needs related to that system.  They will need to be a thought leader representing Store Operations, providing guidance on capabilities and needs that support the business for both current and future state.

 To be successful in this role, the manager will need to maintain strong working relationships with key business partners, including helping prioritize business requirements, collaborating on solutions, and emphasizing open communication.  This manager will need to be detail oriented with a proven ability to manage multiple workstreams simultaneously.  They should be an excellent communicator, comfortable with presenting to all levels of the organization.

Major Tasks, Responsibilities & Key Accountabilities:

• Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
• Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
• Manage issues and roadblocks that arise related to their area of responsibility.
• Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
• Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
• Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
• Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
• Maintain knowledge base regarding specific operations and processes within store operations
• Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).
  Nature and Scope:
  
  • Direct and indirect reports typically include 2-5 Business Analysts.
  • Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
  • Typically procedures for analyzing situations and making conclusions are very diverse.
  • Typically considers among many different options or procedures when solving problems.
  • Typically, once given general assignments, determines priorities and defines what should be done and how to do it.
    Environmental Job Requirements:
    Environment:
    1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
    Travel:
    Typically requires overnight travel less than 10% of the time.
    
    Additional Environmental Job Requirements:
    Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.