Position Purpose                                                                
This position manages a team and contributes individually to ensure Workforce Management (WFM) and other business initiatives are fully supported with the appropriate process, tools, and metrics.  This position works closely with the WFM Implementation team, HR Functional and IT Business Partners and customers of WFM systems. This position will manage a team that supports the WFM Implementation Project as well existing WFM systems.

Major Tasks, Responsibilities and Key Accountabilities                                                               

• 80% Utilize standard project development methodologies to facilitate delivery of WFM solutions.  Manage complex projects from inception to completion, including change management, end user training and support. Provide Subject Matter Expertise and support to HR and other groups as needed.

• 20% Maintenance of internal Standard Operating Processes for areas of responsibility.  Establish and maintain methods and practices to facilitate communication and integration across key relationships to accomplish goals.

  Nature and Scope                                                                
  Typically reports to Director System Transformation
  

  Environmental Job Requirements                                                                

  Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.