25 days old

Manager, Training and Development

Atlanta, GA 30339
JobTitle: Manager, Training and Development
Job ID: 369527_en-us
Salary Range: null- null
Job Category: Learning/Training
Employment type: Full Time

Position Description:
POSITION PURPOSE
The Manager, Training and Development manages the creation and implementation of learning solutions and training courses that meet the business objectives of the Homedepot.com Contact Center. This position will ensure that training programs are developed, implemented and administered consistently in a manner that maximizes efficiency and achieves desired target metrics. Research emerging industry trends, new technologies, concepts and techniques to update current training curriculum as appropriate. The Manager, Training and Development will oversee and manage a team of training specialist, providing coaching and development as appropriate. Coordinate with other Training leaders to standardized training delivery mechanisms and leverage best practices.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
40% Conducts comprehensive needs assessments and develops a learning strategy by function. Using a functional competency framework, leads the development of performance improvement solutions and translates performance requirements into learning requirements, curriculum maps and implementation plans.
20% Guides and directs work for team of training specialist to ensure application of learning theories and adherence to training standards and achievement of deliverables. Provide coaching and training to team.
20% Oversee the creation and implementation of Call Center Training programs, which enable representatives to fulfill the needs of our organizations and our customers while maintaining/exceeding key performance metrics.
10% Researches and tracks industry trends in training and learning. Updates and implements new processes and tools as appropriate.
10% Partners with Contact Center leadership to consistently measure the return on learning investment. Recommends changes, as needed, to ensure the business realizes a tangible measurable return on its investment.
NATURE AND SCOPE
Position reports to Sr Manager
Accountable for direct supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Posted: 2021-02-01 Expires: 2021-03-03

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Manager, Training and Development

Home Depot, Inc.
Atlanta, GA 30339

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