Lead a team of writers and editors focused on customer-facing content for The Home Depot’s Home Services and Pro Referral programs. This position will drive content development initiatives for the end-to-end customer journey, from lead capture pages online to transactional communications like emails and text messages. The role will also optimize work processes and develop associates with hands-on leadership. The ideal candidate has excellent communication and collaboration skills, along with a deep understanding of digital content creation.  

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

• 25%- Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field
• 20%- Develop and implement changes that improve overall Services operations processes that are likely to add value; Manage/drive core Services operations projects and/or process improvements
• 20%- Manage day to day processes related to areas of responsibility; Create and maintain project work plans
• 15%- Manage issues and roadblocks that arise related to area of responsibility; Respond proactively to unanticipated field needs arising out of a variety of inputs; Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement
• 10%- Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot; Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise
• 10%- Provide guidance and training specific to area of expertise; Assist in collaborating findings from data and making verbal/written recommendations; Demonstrate proficiency/understanding of specific processes; Maintain knowledge base regarding specific operations and processes within Services operationsNATURE AND SCOPE
  This position reports to the Senior Manager Ops Process Services.
  This position has 0-5 direct reports.
  
  ENVIRONMENTAL JOB REQUIREMENTS
  
  Environment:
  Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  
  Travel:
  Typically requires overnight travel less than 10% of the time.
  
  Additional Environmental Job Requirements: