1+ months

Manager, Program Optimization

Atlanta, GA 30308
JobTitle: Manager, Program Optimization
Job ID: 343796_en-us
Salary Range: null- null
Job Category: Services
Employment type: Full Time

Position Description:
The Manager, Services Program Optimization delivers value to the organization by understanding and analyzing the Services programs to determine opportunities to improve the customer experience both in store and online. The Manager will identify and support process improvement initiatives in regards to the customer experience for Home Services, solves problems by considering courses of action within the framework of business goals and standards and provides and communicates recommendations to upper management. Must be a self starter, work well with a team, interact with multiple levels and functions within the Home Services and Merchandising organizations. This person should be able to effectively communicate to teams and other leaders, review and understand sales/financial data and identify trends in business and the retail industry. This role uses strategic thinking to see the big picture, determine the problem and understand fundamental parts of the problem to determine the appropriate solution.

20%- Plan, coordinate and execute online initiatives for services installation programs and At Home Services, as well as site-wide initiatives including product launches, competitive messaging and promotions
20%-Analyze performance of online content and placements, optimize and make improvements as necessary
20%-Conduct competitive research and benchmarking among other retailers including online and in-store walks. Compare to HD.com and recommend to leadership changes to enhance the overall customer experience.
15%-Drive site improvements to completion by coordinating with project managers, service installation partners, designers and editors including new functionality, taxonomy and rich media tools
15%-Partner with cross-functional teams (marketing, search, affiliate, email, signage) to drive services offers and compelling messages via those media channels. Act as a consultant to other THD teams, advise and recommend online best practices
10%-Partner with online content team to develop new media to enhance the category shopping experience including buying & project guides, product & how-to videos

Position reports to Sr. Manager
No direct reports

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 20% to 50% of the time.
Posted: 2020-01-09 Expires: 2020-03-08

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Manager, Program Optimization

Home Depot, Inc.
Atlanta, GA 30308

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